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| Answers To - About Ordering |
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| Can I place an order two weeks in advance? |
| Yes! In fact, you can place orders up to six weeks out. |
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| How do I save my order? |
| Items will remain in your basket automatically. Simply log on and you can view your saved order items. |
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| How do I access product information? |
| Click on the Item image or name to access the product detail and information. |
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| Do you accept gift cards for payment? |
| We do not accept gift cards at this time. |
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| Is there a limit to the sale items I can order? |
| Limits, if applicable, will be specified. |
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| Do you have weekly sales? |
| Our sales run from Friday through Thursday midnight. You will be charged the prices in effect the on the day your order is delivered. |
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| Do you accept coupons? |
| Yes! You can hand your coupons to the delivery person and they will be credited to a future order. We do not double or triple coupons.
If using the pick-up option, simply hand your coupons to the person who places the order into your car! It's that simple! |
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| If I order for next week, will I get the sale prices? |
| You will get the sale prices for the current week if your order is delivered within that same week. For the following week, you will get the sale items that will be running that week. Our sales run from Friday through Thursday midnight. |
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| Answers To - Billing |
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| What if my bill is wrong? |
| Please call Customer Service at 1-800-4-WALDBAUM |
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| What if I would like to change account information? |
| Please click on “My Account” and select specific area to change. Or, you can call Customer Service at 1-800-4-WALDBAUM |
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| How can I update my credit card information? |
| Please click on “My Account” and then the “Credit Cards’ tab to change. Or, you can call Customer Service at 1-800-4-WALDBAUM |
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| What are your Service Fees? |
| The online Service Fee for shopping and delivering the order is $9.95 for Same Day orders and orders that are under $40. If you place an order over $40 for delivery or pick up the Next Day or later, your Service Fee will be $5.95
There is a $5.00 Redelivery Fee if you are not able to be available for the initial delivery time period. For orders that are cancelled less than four hours prior to your scheduled delivery, there is a Restocking Fee which will be $10.00 for orders under $40 and $20 for orders over $40. These fees will be charged to your credit card on file.
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| Answers To - Checking Out |
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| Can I provide special instructions to the person picking my order? |
| Yes. Item level notes can be added while shopping by clicking on the "Add an Item Note" button in the shopping cart. |
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| Answers To - Deliveries / Pickup |
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| What if I am not home for a delivery? |
| Just call Customer Service at 1-800-4-WALDBAUM at least four hours before your scheduled delivery. |
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| What if the delivery person does not come? |
| Please call Customer Service at 1-800-4-WALDBAUM
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| What are your hours of operation for delivery? |
| Monday-Saturday: 9:00am-11:00am, 11:00am-1:00pm, 1:00pm-3:00pm, 3:00pm-5:00pm, 5:00pm-7:00pm, 7:00pm-9:00pm. Sunday: 1:00pm-3:00pm, 3:00-5:00pm, 5:00-7:00pm, 7:00-9:00pm. Windows of delivery may vary according to your zip code and geography. |
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| How do I schedule a delivery? |
| Same Day orders are delivered between l0:00 am and 9:00 pm for Monday through Saturday and between 1:00 pm and 9:00 pm for Sunday. To receive Same Day delivery, orders need to be placed and updated four hours in advance of the selected scheduled delivery. If you need an order delivered in the 9:00 am to l1:00 am time period, you need to be finished with placing or updating your order by 9:00 pm the night prior. Delivery windows may vary according to your zip code and geography. |
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| How do I change the date of delivery? |
| Please click on “My Account” and then view “Active Orders” to update. Or, you can call Customer Service at 1-800-4-WALDBAUM. Delivery dates can be changed provided the order's delivery time is more than 4 hours away. |
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| How do I update my delivery address and directions? |
| Please click on “My Account” and then view “Active Orders” to update. Or, you can call Customer Service at 1-800-4-WALDBAUM. |
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| Answers To - FAQ |
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| What is The Waldbaum's online shopping about? |
| Online shopping at Waldbaum's means that you’re now just a click away from a one-stop grocery shopping experience catering to discerning food lovers. And we’re always ahead of the curve in specialty offerings…as well as the freshest foods, Chef Prepared gourmet and, of course, superior service that’s raised our bar for excellence. |
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| Where is my order prepared? |
| We prepare and package all orders in-store. All foods are selected by Waldbaum's Personal Shoppers and handled with the utmost care in a clean environment. We follow USDA guidelines and the HACCP food safety system in all our fresh storage and production rooms. We adhere to strict health and safety regulations achieving national standards of food excellence. |
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| How do you keep the food cold? |
| All frozen product is cradled in dry ice until it reaches your door. Refrigerated product is packed with special chill packs until it reaches your door. |
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| Can I order Catering? |
| Absolutely. Just click on the “Catering” tab. |
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| What store is my order shopped out of? |
| Orders are shopped out of our Nassau and Suffolk County locations, depending upon your Zip Code and street address. |
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| How do I reach a Customer Service representative, and what are the hours? |
| Please give us a call at 1-800-4-WALDBAUM Monday-Saturday, 8:00am-9:30pm and Sunday 1:00pm-9:00pm. Our Customer Service representatives will be happy to assist you in any way they can. |
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| Does Waldbaum's offer organic products? |
| Yes. We offer a variety of organic fruit, vegetables, dairy, meat, poultry, and grocery items, and we are expanding our selection all the time. |
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| Answers To - How Do I |
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| How do I reach a Customer Service representative, and what are the hours? |
| Please give us a call at 1-800-4-WALDBAUM, Monday-Saturday, 8:00am-9:30pm and Sunday 1:00pm-9:00pm. Our Customer Service representatives will be happy to assist you in any way they can.
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| How do I order Catering? |
| Just click on the “Catering” tab. |
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| How do I save my order? |
| Items will remain in your basket automatically. Simply log on and you can view your saved order items. |
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| How do I access product information? |
| Click on the Item image or name to access the product detail and information where available. |
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| How do I know about the weekly online specials? |
| Online specials will be noted on our site so that you can take advantage of all sale items. Our weekly online specials run from Saturday through Friday midnight, so you will be charged the price in effect at the time of delivery regardless of the day the order was placed. |
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| How do I provide special instructions to the person picking my order? |
| Item level notes can be added while shopping by clicking on the “Add An Item Note” button in the shopping cart. |
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| How do I review my order? |
| Simply log on and click on “My Account” and then “My Previous Orders”. You can then pick which order you’d like to review. |
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| How do I add to my order? |
| If you’d like to add to your order, simply click on ‘Previous Orders’ and select the order you’d like to modify, assuming that your order delivery time is more than 4 hours away. Please remember that if you have an order for the 9:00am-11:00am window, you need to be finished with your order update by 9:00 pm the night prior. |
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| How do I cancel an order? |
| Please click on “My Account” and then click on “Active Orders” to update or cancel an order. Orders must be cancelled two hours prior to your scheduled delivery. Or, you can call Customer Service at 1-800-4-WALDBAUM. For 8:00 am deliveries, you must cancel your order by 9:00 PM the day prior. For orders that are cancelled less than four hours prior to your scheduled delivery, there is a Restocking Fee which will be $10.00 for orders under $40 and $20 for orders over $40. These fees will be charged to your credit card on file. |
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| How do I return a product? |
| Simply call Customer Service at 1-800-44-WALDBAUM for a full refund. We can either suspend a credit to your future online order, or credit your credit card. It's that simple! |
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| How do I handle receiving the wrong product? |
| Simply call Customer Service at 1-800-4-WALDBAUM, and we’ll deliver the correct product with our apologies and at no charge to you. |
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| How do I get help if I can’t find the items I want online? |
| You can request product help by sending an Email to our Customer Service representative or calling Customer Service at 1-800-4-WALDBAUM |
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| How do I substitute products? |
| Our substitution policy is first to give you the same brand item in another size. If that is not possible we then give you the same size in a comparable brand. You will be charged the actual price of the substituted item. |
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| How do I inform you that I am not home for a delivery? |
| Just call Customer Service at 1-800-4-WALDBAUM at least four hours prior to your scheduled delivery. |
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| How do I contact you if the delivery person does not come? |
| Please call Customer Service at 1-800-4-WALDBAUM |
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| How do I schedule a delivery? |
| Same Day orders are delivered between 9:00 am and 9:00 pm for Monday through Saturday and between 1:00 pm and 9:00 pm for Sunday. To receive Same Day delivery, orders need to be placed and updated four hours in advance of the selected schedule delivery. If you need an order delivered in the 9:00 am to l0:00 am time period, you need to be finished with placing or updating your order by 9:00 pm the night prior. |
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| How do I change the date of delivery? |
| Please click on “My Account” and then view “Active Orders” to update. Or, you can call Customer Service at 1-800-4-WALDBAUM |
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| How do I update my delivery address and directions? |
| Please click on “My Account” and then view “Active Orders” to update. Or, you can call Customer Service at 1-800-4-WALDBAUM |
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| How do I inform you about an error in my bill? |
| Please call Customer Service at 1-800-4-WALDBAUM |
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| How do I change account information? |
| Please click on “My Account” and select specific area to change. Or, you can call Customer Service at
1-800-4-WALDBAUM |
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| How do I get help if I have a technical difficulty? |
| Please call Customer Service at 1-800-4-WALDBAUM |
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| How do I get help if I forgot my Password? |
| To have your password emailed to you, click on “My Account.” Then click on the “Forgot your Password?” link on the “Email/Password tab. Enter your email address in the address field. Then click on the “Request” button. You will receive your password within a few minutes via email. |
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| How do I update email address? |
| Please click on “My Account” and click on “Email/Password” tab. |
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| How do I update my regular address? |
| Please click on “My Account” and click on “Deliveries” Tab. |
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| Answers To - Problem Solving |
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| What if I can't find the items I want online? |
| You can request a product by sending an email to our Customer Service representative at onlinehelp@waldbaum's.com |
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| What is the substitution policy and how does it work? |
| Our substitution policy is first to give you the same brand item in another size. If that is not possible we then give you the same size in a comparable brand. You will be charged the actual price of the substituted item. |
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| How do I request a product? |
| You can request a product by sending an email to Customer Service at onlinehelp@waldbaum's.com |
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| Do you offer rain checks? |
| We do not offer rain checks at this time. |
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| Answers To - Reviewing / Updating Order |
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| How do I review my order once it has been placed? |
| Simply log on and click on ‘My Account” and then “My Previous Orders.” You can then pick which order you’d like to review. |
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| What if I want to add to my order? |
| If you’d like to add to your order, simply click on ‘Previous Orders’ and select the order you’d like to modify. Please remember that if you have an order for 9:00 am, you need to be finished with your order update by 9:00 pm the night prior as we need four working hours to complete your order. |
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| How do I cancel an order? |
| Please click on “My Account” and then click on “Active Orders” to update or cancel an order. Or, you can call Customer Service at 1-800-4-WALDBAUM. For 9:00 am deliveries, you must cancel your order by 9:00 PM the day prior. For orders that are cancelled less than four hours prior to your scheduled delivery, there is a Restocking Fee which will be $10.00 for orders under $40 and $20 for orders over $40. These fees will be charged to your credit card on file. |
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| How are returns handled? |
| If you need to return a product, simply call Customer Service at 1-800-4-WALDBAUM for a full refund. We can suspend a credit towards your next order, or simply credit your credit card. It's that simple! |
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| What if I receive the wrong product? |
| Just call Customer Service at 1-800-4-WALDBAUM and we’ll deliver the correct product, and take away the wrong one. |
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| Answers To - Troubleshooting |
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| What if I have technical difficulty? |
| Please call Customer Service at 1-800-4-WALDBAUM |
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| What if I can’t log on? |
| Please call Customer Service at 1-800-4-WALDBAUM |
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| What if I forget my Password? |
| To have your password emailed to you, click on "My Account." Then click on the "Forgot your Password?" link on the “Email/Password tab. Enter your email address in the address field. Then click on the "Request" button. You will receive your password within a few minutes via email. |
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| How may I change my password? |
| Please click on “My Account” and click on “Email/Password” tab. |
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| How can I update email address? |
| Please click on “My Account” and click on “Email/Password” tab. |
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| How can I update my regular address? |
| Please click on “My Account” and click on “Deliveries” tab. |
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| What are the minimum system requirements to use the online shopping service? |
| - Windows:
Internet Explorer 5.01 Service Pack 2 (IE 6.0 recommended)
America Online 7.0 (AOL 9.0 recommended)
Netscape 6.2 (Netscape 7.2 recommended)
Mozilla 1.x
- Macintosh:
Internet Explorer 5.x
AOL 5.0 (AOL for Mac OSX recommended)
Netscape 6.2
Mozilla 1.x
Safari 1.0.1
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